For Foundations & Fundraising

More from
every campaign.
Without more team.

Small fundraising teams can't optimise everything at once. I look at your numbers, your donor journey, and how gifts move through your campaigns — then help you put the fixes in place, starting with the levers that move the most.

The core insight

Two things drive outsized fundraising results.

Storytelling + proof points

When donors understand the impact of their gift — concretely, not just emotionally — they give with more confidence. And they give more. The right proof points increase gift size across every channel.

The giving system

How easy it is to complete a gift, stay engaged, and give again has leverage across every campaign and channel. A well-designed giving system compounds across your entire fundraising base.

What we focus on

Four areas where foundations find the most upside

Gift checkout modernisation

Conversion reliability and net value per gift. Making it fast, frictionless, and confidence-building to complete a donation — across all channels.

Gift completion rate Net value per gift Abandonment rate

Monthly giving

Repeat behaviour and retention operations. Monthly giving is your most predictable revenue stream — and the one where small improvements in upgrade and retention compound fastest.

Monthly retention rate Upgrade rate Churn recovery

Yield resilience

In high-volume streams, the goal is guardrails: convenience, compliance, and sentiment that protect the average gift value — and the relationship — over time.

Stream-level yield Donor sentiment Compliance rate

High-touch growth

Major gifts and corporate pathways, designed for a team that can only handle a limited number of relationships at once. Capacity-aware, not just aspiration-driven.

Major gift pipeline Corporate conversion Relationship depth
Case Study
Foundation · In progress
Regional hospital foundation — $10M fundraising base

A foundation with diverse streams and a small team. With many competing opportunities, focus becomes the main constraint. Our initial diagnostic identified where the biggest upside lives — so the team could stop spreading effort and start compounding it.

~$400K
Annual upside identified (directional, for prioritisation)
● In progress

What we found

Four focus areas, each with a clear lever, a measurable outcome, and an implementation path the team could actually execute given their capacity.

Checkout modernisation

The giving flow had friction points that were reducing completion rate and net value per gift. Fixing checkout has leverage across every campaign — it's a one-time change with permanent returns.

Monthly giving retention

A relatively small improvement in monthly donor retention compounds significantly over 12–24 months. This was the highest-leverage lever for predictable revenue growth.

Yield in a high-volume stream

One major stream had good volume but declining yield. Adding simple guardrails — timing, convenience, and communication — is projected to stabilise and grow it.

How we measure

Gift completion/conversion · net value per gift · monthly retention/upgrade rate · repeat support · stream-level yield

Already working with foundations or fundraising organisations?

If you're a fundraising agency, digital agency, or consultant already serving foundations — and you want to add an economic diagnostic layer to your offering — I'd like to hear from you. The EE approach is designed to complement, not compete with, existing agency relationships.

Partnership model

"Your execution + EE diagnostics = a stronger outcome story for your clients."

We can work together as referral partners, with EE embedded behind the scenes, or as a joint go-to-market depending on the fit. One conversation is usually enough to know if it makes sense.

Let's talk partnerships →

Find out where your fundraising upside lives

Not every diagnostic tool is built for fundraising. Let's talk through your context and figure out the right starting point together.

Book a clarity call → Talk to Scott
Scott Duncan
Scott Duncan — PwC CX Strategy, Québec Market Lead. 25 years in strategy and advisory. Based in Montreal.
More about how I work →